Shipping & Returns

FREE Shipping:


Unlike many other web sites, sergio--rossi.com offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.

Just because shipping is free doesn't mean it should take a long time. sergio--rossi.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1-9 business days.

sergio--rossi.com Quality Control From Sourcing to Delivery
– whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
On this page:
Sourcing your products
Processing your product order
Testing your products
Packing your products
Tracking your products
Return policy

Sourcing Your Products

While you're sitting in the comfort of your own office or home to browsing on sergio--rossi.com huge range of products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in US and HK, sergio--rossi.com works with the best and most trusted manufacturers throughout, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.

After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable prices, since we source them straight from the manufacturer.

Processing Your Product Order

Upon clicking "Complete Order," your friends at sergio--rossi.com spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.

Testing Your Products

Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. 

Everything is first routed to our International Distribution Center where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. And our requirements are high: only 80 percent of initially selected products are given our stamp of approval at this stage
Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!

Packing Your Products

sergio--rossi.com packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.

Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we are still here to help. sergio--rossi.com Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders Mailbox. No matter the issue, we're always here to serve you. 

Return policy

We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7 days". Before enjoying easy exchange & return policy, You must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

Effective receipt is needed for product exchange within 30 days after purchase.
Products can be exchanged if there is a quality problem.
Refund policy is not available.
Products can be exchanged provided that the products are in new, clean condition with sergio rossi tags, however, only once.
The difference will not be returned if the price of the exchange item is lower than the original one.
sergio--rossi.com reserves the right for final decision.

Back